I have purchased training and don’t know what to do next.
When you purchase training from us, we will send you full instructions on how to get started straight away. If you’ve not received an email from us please check your junk or spam folders. If you’re still experiencing trouble, then please contact our friendly Support Team by calling 0333 006 7000 or emailing us at firstname.lastname@example.org
I’ve forgotten my password.
If you have purchased a single course, you will have chosen a password for yourself when you registered for an account. If you need us to reset this then please contact our Support Team by calling 0333 006 7000 or emailing us at email@example.com
If you have purchased multiple courses, the temporary passwords will have been sent to you by email when you purchased the training. As soon as the training is accessed, the learner will be asked to choose their own password. If you need us to reset this then please contact our Support Team by calling 0333 006 7000 or emailing us at firstname.lastname@example.org
My employer has given me a company code and password, what do I do now?
Once you have your company code and password you need to .
I don't have a company code and password.
If your employer has registered for our Company Sign Ups feature then they should issue you with a company code and password that can be entered in to our .
乐动体育官方网站Alternatively you should only require a username and password to access your training. These details can be entered in to our .
If you still need to purchase your training then please do so by adding the required training into your basket on the course product page.
I’m having problems completing my training.
If you are experiencing issues completing your course we recommend clearing your cache, which you can do on your browser. In most cases when you log back into your account you will be able to proceed without issue. If this doesn’t work and you’re still experiencing problems then please get in touch with our Support Team by calling 0333 006 7000 or emailing email@example.com
乐动体育官方网站For the best experience we recommend completing our training using Google Chrome.